Refund & Exchange Policy

Have you changed your mind or not completely satisfied with your purchase? No issue! We are sorry that you are not satisfied. We accept returns for exchange or refund as long as the product is in its original packaging and in good condition.

Refund Policy:

Refund requests are ONLY accepted after 15 days of receiving a return label. After that, we will be unable to issue a refund or exchange. Refunds will be granted at the sole discretion of Caribbean Secrets, LLC.

To be eligible for a return, your item must be unused (good condition) and in its original packaging. Original packaging includes Caribbean Secrets Haitian Castor Oil box and bottle must be present.

If the unused goods is returned after the 15 day mark, the refund will be subject to a is 50% reduction. Products returned used or in bad condition after the 15 day mark will not be accepted.  

If a cash refund is granted, it will be handled less a 15% charge. Within 3-5 business days, your credit will be credited to your credit card or original payment method. 

Delayed or Non-Receipt of Refunds:

Customer must first check their respective bank if the customer hasn't received a refund after refund has been granted and credited. Also please note that refund may take time to post.

Refund of Sale products (if any):

Refunds are only available for normal priced purchases, not discounted items.


Bad Addresses:

No-shows or undeliverable orders will be reimbursed within 5 business days, minus shipping costs.



Exchanges:

Faulty or damaged merchandise upon the receipt of customer is subject to exchange. If you need to exchange it, please email info@caribbeansecretscosmetics.com.



Gifts:

If the item was purchased as a gift and mailed straight to you, you will be given a gift credit for the return. A gift card will be sent to you after the item is returned.



Postal Label & Fee: 

To return your goods, please email info@caribbeansecretscosmetics.com. After approval, an email containing your return address label will be sent to the email address on file.

No refunds on shipping or state taxes. If you get a refund, the return shipping costs will be subtracted.